Ordering

How long will it take to get my order?
We promise to deliver all orders in 48 hours after you placed them.  Note! Since we're in a pre-selling phase, all the orders received now will be ...
Thu, 22 Oct, 2020 at 5:45 PM
How long does the pre-sale phase last?
The pre-sale phase lasts until we reach a certain number of people that choose to support us in this early beginnings.  So if you believe in our mission...
Thu, 22 Oct, 2020 at 5:51 PM
How can I get in contact with support?
You can send us an email anytime at support@palkoo.com and we'll make sure to take your inquires in 24h time. 
Thu, 22 Oct, 2020 at 5:52 PM
What happens if you can't deliver on time?
This is very unlikely to happen. But, considering this worst-case scenario, if we can't deliver until the Holidays, we give you two options: Give ...
Thu, 22 Oct, 2020 at 5:57 PM
Can I buy a Personalized Animated Storybook as a gift?
Yes, you can! You just need to select the GIFT Option in the ordering process, and the little one will enjoy a very beautiful experience of receiving a gift...
Fri, 13 Nov, 2020 at 2:11 PM
What if I want to change or cancel my order?
No problem! Just send us an email at support@palkoo.com and we'll be taking care of your request. 
Thu, 22 Oct, 2020 at 6:01 PM
What if I have more than one child?
Depending on the package you buy, you can personalize the StoryBook for 1 to multiple children.  If you purchase the Curious Package you can personalize...
Fri, 13 Nov, 2020 at 1:53 PM
When do you charge my card?
The card will be charged immediately after you make the purchase of the package that you desire. 
Thu, 22 Oct, 2020 at 6:08 PM